Plans and what can generate extra cost
Every plan already includes support, CRM and (from Start) a WhatsApp AI agent. Here are the 4 plans and, with full transparency, what can generate charges beyond the monthly fee.
See what can generate extra costSetup and commitment per contract. Full transparency on quotas and extras on the plans page.
Every plan has a usage cap. If you grow past it, you are not blocked or charged by surprise: we warn you first and you choose a top-up or upgrade.
Extra AI messages
Each plan has a monthly AI message quota (5,000 Start, 10,000 Plus, 20,000 Pro). Past the cap, buy an extra package instead of waiting for next month.
Extra audio minutes
WhatsApp audio is transcribed so the AI can reply. If volume exceeds the plan cap, buy extra minutes.
Extra media storage
Photos, audio and documents are stored securely for history. Above the plan cap, you pay only for what you use.
Expanded Knowledge Base
Material (catalog, pricing, policies) the AI consults before replying. Past the cap, expand in fixed blocks.
Additional users
Each plan includes team logins (2 to 15, by plan). Need more people on the panel? Add individual users.
Full transparency: support does not vanish without a warning.
At 80% of the limit
You get an automatic warning. Support continues normally.
Upon reaching 100%
Another warning and 48 hours grace to buy a top-up or upgrade. The AI keeps replying in that window.
After 48h with no action
The AI replies with a neutral message that automated support is temporarily paused, without exposing plan details to the end customer.
Questions about plans or extra charges?
Talk to us on WhatsApp. We will point you to the plan that fits your operation size.
Talk to sales